Refund & Cancellation Policy
Please read this policy carefully before placing an order with NF Naseem Fitness™. It explains how cancellations, returns and refunds are handled.
At NF Naseem Fitness™, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully before placing an order.
1 Order Cancellation
- Orders can be cancelled free of charge before they are confirmed by our team.
- Once an order is confirmed, cancellation is possible only if it has not been packed or shipped.
- Orders cannot be cancelled after they have been dispatched for delivery.
- To request a cancellation, contact us immediately at +91 7738242258.
2 Return Policy
Due to hygiene, safety, and quality standards, dietary supplements, protein powders, creatine, pre-workouts, vitamins, capsules, and other nutrition products are non-returnable once the original seal has been opened or the product has been used.
3 Eligible for Refund or Replacement
You may be eligible for a refund or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product was expired at the time of delivery.
- The item received was significantly different from what you ordered.
4 Not Eligible for Refund
Refunds or returns will not be accepted if:
- The product has been opened, used, or its original seal has been broken.
- The product has been damaged after delivery.
- You changed your mind after receiving the order.
- The delivery failed because of an incorrect address, incorrect contact details, or the customer was unavailable.
- A shipped order is refused without a valid reason.
- Shipping or Cash on Delivery (COD) charges, if applicable, are generally non-refundable unless the mistake was on our part.
5 Refund Request Process
Please contact us within 7 days of delivery with:
- Your Order Number.
- A description of the issue.
- Clear photos of the product and package.
- A continuous unboxing video recorded from the moment the sealed package is opened (required for claims related to damaged, missing, or incorrect products).
6 Refund Processing Time
Once approved:
- UPI/Wallet: 1–3 business days.
- Debit/Credit Card & Net Banking: 5–7 business days.
- Cash on Delivery (COD): Refund will be made via UPI or Bank Transfer after verification.
Actual processing time depends on your bank or payment provider.
7 Contact Us
If you have any questions regarding refunds or cancellations, please contact us during business hours.
Have a question about your order?
Reach out on WhatsApp and our team will help you right away.